Frequently Asked Questions

Client FAQs

What types of programs do you offer?

We offer a wide range of activity programs including live music, fitness, education, art, dance, cultural events, and more — both in-person and virtual. Every program is designed to engage older adults across all levels of care.

How do I book a performer or program?

You can request a program directly through our website, contact your dedicated scheduler, or call us at (267) 480-9774. We'll handle the rest — from matching you with the right vendor to confirming the details.

How much do programs cost?

Pricing varies by program type, location, and format. Most sessions range from $125 to $200 per hour. Volume discounts and subscription options are available.

Can I request specific performers or program types?

Yes! We welcome special requests and will do our best to accommodate them. You can also build a list of “preferred” performers for recurring visits.

What if a performer cancels?

If a vendor needs to cancel, our team will proactively find a qualified replacement. You’ll always be notified, and we aim to resolve changes with minimal disruption.

Are your vendors background-checked?

Yes. Every vendor undergoes a screening process that includes a background check and professional review to ensure safety, reliability, and quality.

Do I need to provide any equipment?

Most vendors bring their own supplies. If AV equipment is needed (e.g., microphone or speakers), we’ll let you know in advance or help coordinate use of your onsite resources.

Do you serve all levels of care?

Absolutely. We work with Independent Living, Assisted Living, Memory Care, and Skilled Nursing communities — and tailor programming to meet the unique needs of each.

Can we book recurring or standing programs?

Yes — many communities book weekly, bi-weekly, or monthly sessions. Just let us know your preferred cadence and we’ll build a custom schedule.

Do you offer virtual programming?

Yes. We offer high-quality virtual programs via Zoom and other platforms. Great for hybrid calendars, weather back-up, or expanding options with unique instructors from other regions.

How are payments handled?

We offer flexible billing options: monthly invoices, per-session payments, or pre-paid credits. ACH and check are both accepted. Talk to our team for details.

Who do I contact for help or support?

Your dedicated scheduler or account manager is always your first point of contact. You can also reach our general support team at support@mobetterentertainment.com or 267-480-9774.

Frequently Asked Questions

Vendor FAQs

What types of vendors does MBE work with?

We work with musicians, educators, fitness instructors, entertainers, and other activity professionals who provide engaging experiences for senior living communities.

How do I sign up to become a vendor?

Click the “Apply to Perform” button on our website, complete the short application, and we’ll reach out for a quick screening. Approved vendors can immediately start booking gigs through our platform.

How much can I earn per gig?

Rates vary based on location, experience, and program type. Most vendors earn $100–$200 per 45–60 minute session. You set your availability and we match you with appropriate opportunities.

How do bookings work?

Our schedulers or client communities reach out with booking requests based on your profile, location, and availability. You’ll receive confirmations and logistics via email or text.

Do I need a background check or insurance?

Most communities do not require a basic background check. But, liability insurance is recommended for in-person programs.

When and how do I get paid?

We pay vendors via direct deposit or check within 7–10 business days after each completed session. You’ll get an emailed record of all payments for your records.

Can I set my own schedule?

Absolutely. You control when and where you’re available to work. The more flexible you are, the more opportunities you'll have.

What happens if I need to cancel a gig?

We understand emergencies happen. Please notify us at least 48 hours in advance so we can find a replacement. Frequent cancellations may impact future bookings.

How do I update my profile or program offerings?

You can contact our Vendor Support Team anytime to update your bio, availability, program descriptions, or promotional materials. MBE will be launching a new Vendor portal this fall, enabling you to update your own videos, pictures, and bio info

Do I need to bring my own equipment?

Yes, vendors are responsible for their own instruments or materials unless otherwise arranged. Most senior communities provide chairs, tables, and basic AV support if requested in advance.

Can I offer virtual programs?

Yes! Many communities still offer virtual options via Zoom or similar platforms. Let us know if you're interested and we’ll help you get set up.

Who do I contact with questions or support needs?

Reach out to our Vendor Support Team at support@mobetterentertainment.com . We’re here to make your experience smooth and successful.

Curated Talent, Meaningful Experiences!

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